Our financial performance
Key Financial Indicators
| |
2021/22 |
2020/21 |
2019/20 |
2018/19 |
2017/18 |
| Number of homes in management |
43,007 |
42,599 |
43,155 |
42,857 |
42,133 |
| Turnover |
£340m |
£332m |
£322m |
£314m |
£317m |
| Turnover from Social Housing |
82% |
90% |
92% |
95% |
84% |
| Operating Surplus |
£97m |
£104m |
£90m |
£103m |
£117m |
| Interest Cover |
239% |
189% |
197% |
247% |
262% |
| New Homes Spend |
£228m |
£190m |
£183m |
£245m |
£156m |
| Investment in existing homes |
£19m |
£20m |
£20m |
£20m |
£13m |
| Total Borrowings |
£1,567m |
£1,497m |
£1,478m |
£1,281m |
£1,089m |
| Committed facilities |
£2,090m |
£2,137m |
£1,883m |
£1,661m |
£1,695m |
Regulator of Social Housing - Value for Money metrics
| |
2021/22 |
2020/21 |
2019/20 |
2018/19 |
2017/18 |
| Investment in property % |
7.5% |
6.8% |
8.2% |
9.7% |
6.7% |
| New supply delivered % |
1.3% |
1.4% |
2.0% |
2.1% |
0.9% |
| Gearing % |
47.3% |
46.0% |
46.0% |
43.8% |
38.8% |
| EBITDA-MRI % |
131.7% |
143.3% |
150.3% |
191.6% |
217.1% |
| Social Housing cost per unit |
£4,663 |
£4,378 |
£4,425 |
£4,189 |
£4,246 |
| Operating Margin |
20% |
24% |
23% |
29% |
31% |
| Return on Capital Employed |
2.8% |
3.3% |
2.8% |
3.5% |
4.3% |
| Rent Arrears |
4.1% |
4.1% |
4.3% |
4.5% |
3.9% |
| Customer Satisfaction |
88.8% |
88.7% |
94.5% |
96.0% |
96.7% |
| Ratio of responsive to planned repairs |
0.4 |
0.4 |
0.4 |
0.3 |
- |
| Void rent loss |
0.95% |
1.10% |
1.60% |
0.81% |
0.59% |
| Rent collected (General needs & HOPS) |
99.0% |
100.2% |
99.8% |
99.2% |
98.8% |
| Occupancy |
99.2% |
99.4% |
99.3% |
97.9% |
- |
Ratings
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