| |
2020/21 |
2019/20 |
2018/19 |
2017/18 |
| Investment in property % |
6.8% |
8.2% |
9.7% |
6.7% |
| New supply delivered % |
1.4% |
2.0% |
2.1% |
0.9% |
| Gearing % |
46.0% |
46.0% |
43.8% |
38.8% |
| EBITDA-MRI % |
143.3% |
150.3% |
191.6% |
217.1% |
| Social Housing cost per unit |
£4,378 |
£4,425 |
£4,189 |
£4,246 |
| Operating Margin |
24% |
23% |
29% |
31% |
| Return on Capital Employed |
3.3% |
2.8% |
3.5% |
4.3% |
| Rent Arrears |
4.1% |
4.3% |
4.5% |
3.9% |
| Customer Satisfaction |
88.7% |
94.5% |
96.0% |
96.7% |
| Ratio of responsive to planned repairs |
0.4 |
0.4 |
0.3 |
- |
| Void rent loss |
1.10% |
1.60% |
0.81% |
0.59% |
| Rent collected (General needs & HOPS) |
100.2% |
99.8% |
99.2% |
98.8% |
| Reinvestment % (in new and existing homes) |
6.8% |
8.2% |
10.0% |
- |
| Investment in communities |
£1.9m |
£2.0m |
£2.3m |
- |
| Occupancy |
99.4% |
99.3% |
97.9% |
- |