Our financial performance

Key Financial Indicators

	2019/20	2018/19	2017/18
Number of homes in management	43,180	42,857	42,133
Turnover	£322m	£314m	£317m
Turnover from Social Housing	92%	95%	84%
Operating Surplus	£90m	£103m	£117m
Interest Cover	197%	247%	262%
New Homes Spend	£183m	£245m	£156m
Investment in existing homes	£20m	£20m	£13m
Total Borrowings	£1,478m	£1,281m	£1,089m
Available facilities	£1,883m	£1,661m	£1,695m

Regulator of Social Housing - Value for Money metrics

	2019/20	2018/19	2017/18
Investment in property %	8.2%	9.7%	6.7%
New supply delivered %	2.0%	2.1%	0.9%
Gearing %	46.0%	43.8%	38.8%
EBITDA-MRI %	150.3%	191.6%	217.1%
Social Housing cost per unit	£4,425	£4,189	£4,246
Operating Margin	23%	29%	31%
Return on Capital Employed	2.8%	3.5%	4.3%
Rent Arrears	4.3%	4.5%	3.9%
Customer Satisfaction	95.0%	96.0%	96.7%
Ratio of responsive to planned repairs	37.0%	33.0%	-
Void rent loss	1.60%	0.81%	0.59%
Rent collected (General needs & HOPS)	99.80%	99.20%	98.75%
Reinvestment % (in new and existing homes)	8.00%	10.00%	-
Investment in communities	£2.0m	£2.3m	-
Occupancy	98.70%	97.90%	-

Ratings

	Date	Result
Credit Rating - Moody's	02 October 2020	A3 Stable
Regulator of Social Housing Governance Viability Judgement	02 December 2020	G1
Regulator of Social Housing Financial Viability Judgement	02 December 2020	V1

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