|
2019/20 |
2018/19 |
2017/18 |
Investment in property % |
8.2% |
9.7% |
6.7% |
New supply delivered % |
2.0% |
2.1% |
0.9% |
Gearing % |
46.0% |
43.8% |
38.8% |
EBITDA-MRI % |
150.3% |
191.6% |
217.1% |
Social Housing cost per unit |
£4,425 |
£4,189 |
£4,246 |
Operating Margin |
23% |
29% |
31% |
Return on Capital Employed |
2.8% |
3.5% |
4.3% |
Rent Arrears |
4.3% |
4.5% |
3.9% |
Customer Satisfaction |
95.0% |
96.0% |
96.7% |
Ratio of responsive to planned repairs |
37.0% |
33.0% |
- |
Void rent loss |
1.60% |
0.81% |
0.59% |
Rent collected (General needs & HOPS) |
99.80% |
99.20% |
98.75% |
Reinvestment % (in new and existing homes) |
8.00% |
10.00% |
- |
Investment in communities |
£2.0m |
£2.3m |
- |
Occupancy |
98.70% |
97.90% |
- |